Outdoor patio umbrella with multi-tiered canopy in natural color 200 x 200 x 250cm

1. Policy Applicability

This official Exchange Policy applies to all furniture and accessory products sold by Desireeventhomedecorllc to end users located in the United States, standardizing all platform exchange service specifications.

2. Valid Exchange Term

Purchasers are entitled to initiate no-reason exchange applications within 14 calendar days subsequent to product receipt, with no mandatory explanation required for qualified applications.

3. Qualification Standards

Exchange merchandise must retain original brand-new and unused status. All original packaging components, supporting accessories and product manuals must be fully returned together with the goods without omission or damage.

4. Official Application Process

All exchange applications must be submitted through the official email channel with a valid order number attached for institutional review and verification.

5. Review and Confirmation Mechanism

The company shall complete the eligibility review of submitted exchange requests within 24 hours. Upon review completion, official detailed operating instructions and process precautions will be provided to applicants.

6. Designated Return Address

All exchange commodities shall be delivered to the official fixed logistics address: 7901 4th St N., #26043, St Petersburg, FL 33702, United States

7. Logistics Cost Specification 

All logistics expenses incurred during the product exchange procedure shall be fully borne by Desireeventhomedecorllc. No additional fees or charges shall be collected from customers for eligible exchanges.

8. Standard Inspection Procedure

The company will conduct standardized commodity inspection upon receiving returned items to confirm compliance with exchange criteria regarding product condition, packaging and accessory integrity. Approved applications will be issued with prepaid shipping labels and official guidelines for standardized packaging and delivery.

9. Formal Exchange Processing

Commodities that fully comply with exchange regulations will undergo replacement processing promptly, with a conventional completion cycle of 2 business days.

10. Non-Compliant Item Disposal

For products that do not satisfy exchange conditions, the customer service department will initiate user communication to clarify non-compliance issues, and implement product return arrangements or formal exchange rejection in accordance with official regulations.

11. Support Channels

Users may access professional consultation and service assistance via official phone and email channels during all stages of the exchange process.

12. Policy Revision Rules

Desireeventhomedecorllc holds the exclusive right to revise and update the contents of this exchange policy. All policy updates will be released via website announcements or customer email notifications.

13. Enterprise Profile

Website Operating Entity: DESIRE EVENT & HOME DECOR LLC 

Registered Company Name: DESIRE EVENT & HOME DECOR LLC 

Business Address: 7901 4th St N., #26043, St Petersburg, FL 33702, United States

EIN: 92-2792623

Phone: +1 (813) 355-2942

Email: info@desireeventhomedecorllc.com 

Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (EST)

Response Standard: All email consultations will receive official replies within 24 hours.

1. Policy Applicability

This formal cancellation policy applies to all furniture, household goods and accessory products sold by Desireeventhomedecorllc online store for U.S. customers. User browsing and order placement behaviors indicate full acceptance and compliance with this policy. This policy independently regulates order cancellation rules and is completely distinguished from the store’s product return policy.

2. Order Cancellation Right

Customers are entitled to apply for order cancellation. The processing rules are strictly divided according to the order shipment status, with different handling standards for pre-shipment and post-shipment cancellation requests. No reason is required for eligible cancellation applications.

3. Eligible Users

The cancellation provisions stipulated in this policy apply to all consumer purchasers of the Desireeventhomedecorllc platform.

4. Cancellation Eligibility Standards

Pre-Shipment Cancellation: For orders that have not been shipped, customers can apply for direct order cancellation. No product return is required, and we will process a full refund directly for customers. Post-Shipment Cancellation: For orders that have already been shipped, direct refund without return is not available. Customers who request cancellation after shipment must wait until the products are delivered. All merchandise must maintain brand-new, unused and fully resalable condition. Complete original packaging, accessories and user manuals must be returned together with the goods to qualify for refund processing.

5. Standard Cancellation Procedure

Customers shall submit formal cancellation applications via email, with accurate order numbers and detailed product information attached for our official review and verification.

6. Official Application Email

All cancellation applications must be submitted to the dedicated official email: info@desireeventhomedecorllc.com. Our company will confirm the receipt of your application within 24 hours.

7. Official Review & Confirmation

Upon receipt of customer cancellation requests, Desireeventhomedecorllc will verify the order shipment status and check whether the application meets the corresponding cancellation criteria. Once confirmed compliant, we will issue an official cancellation confirmation email to customers with follow-up processing instructions.

8. Standard Refund Mechanism

Pre-Shipment Orders: After formal cancellation confirmation, a full refund will be processed via the customer’s original payment channel within 2 business days, with no product return required. Post-Shipment Orders: Refunds will be initiated only after we receive and inspect the returned products to confirm compliance with eligibility standards. The full refund will be completed via the original payment channel within 2 business days after inspection approval.

9. Return Shipping Undertaking

Return shipping fees only apply to post-shipment cancellation orders. All return shipping expenditures are fully borne by Desireeventhomedecorllc with no charge for customers. Approved return applicants will receive a prepaid freight shipping label, together with standardized packaging and return delivery guidelines. Pre-shipment cancellation involves no return shipment and no shipping costs.

10. Designated Return Address

Only products for post-shipment cancellation need to be delivered to our official fixed return address: 7901 4th St N., #26043, St Petersburg, FL 33702, United States

11. Exception Handling Provisions

For products damaged in transit or failed official verification after return, our team will actively contact customers to negotiate and formulate reasonable resolution solutions based on the actual situation.

12. Official Consultation Channels

For all policy and procedure inquiries regarding order cancellation, users may contact official support via:

Telephone: +1 (813) 355-2942

Email: info@desireeventhomedecorllc.com.

All consultation messages will be professionally responded within 24 hours.

13. Legal Jurisdiction

The interpretation and implementation of this cancellation policy are subject to the applicable U.S. consumer protection laws.

14. Process Transparency

Every cancellation application and processing stage will be confirmed through official email notification, ensuring full information transparency of process progress and refund status for customers.

15. Data Archiving Mechanism

The company will establish complete file archives for all cancellation records and related communication data, used for standardized management, after-sales reference and service quality improvement.

16. Enterprise Basic Information

Website Affiliation: DESIRE EVENT & HOME DECOR LLC 

Corporate Name: DESIRE EVENT & HOME DECOR LLC 

Address: 7901 4th St N., #26043, St Petersburg, FL 33702, United States 

EIN: 92-2792623 

Phone: +1 (813) 355-2942 

Email: info@desireeventhomedecorllc.com 

Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (EST)

Email response is guaranteed within 24 hours.